Shipping Policy
A Legal Disclaimer
The Sycamore Library provides academic support services, digital resources, and educational materials designed to support your learning journey. Most of our offerings are delivered electronically; however, this policy outlines how we manage both digital and physical deliveries.
Digital Products & Services
Most Sycamore Library resources—including PDFs, guides, templates, journals, and learning materials—are delivered digitally.
• Delivery Method: Email or direct download
• Delivery Time: Immediate or within 24 hours of purchase
• Fees: No shipping fees apply to digital products
• Access Issues: If you do not receive your digital item, please contact us and we will resend it promptly
Physical Items
From time to time, The Sycamore Library may offer physical materials such as printed workbooks, journals, or branded items.
• Shipping Locations: Australia-wide (international shipping may be available upon request)
• Processing Time: 2–5 business days
• Estimated Delivery Time: 3–10 business days depending on location
• Shipping Fees: Calculated at checkout or provided upon request
• Tracking: Tracking information will be provided where available
Incorrect or Damaged Items
If a physical item arrives damaged or incorrect, please notify us within 7 days of delivery with a description and photo of the issue. We will arrange a replacement or refund as appropriate.
Changes to Shipping Information
Please ensure your contact and delivery details are accurate at the time of purchase. The Sycamore Library is not responsible for delays or losses due to incorrect information provided by the customer.
Contact
For any questions regarding digital delivery or shipping, please reach out:
Email: support@thesycamorelibrary.org
Response Time: Within 2–3 business days