Terms & Conditions
A legal disclaimer: Last Updated
Welcome to The Sycamore Library. By accessing or using our website, services, or digital resources, you agree to the following Terms & Conditions. Please read them carefully, as they outline the expectations, responsibilities, and boundaries that support a respectful and professional learning environment.
About The Sycamore Library
The Sycamore Library is a service‑based educational platform offering academic support, digital resources, mentoring, and related materials. We are not a traditional lending library; instead, we provide curated learning tools, guidance, and content to support academic and ministerial journeys.
Use of Our Website & Services
By using this site, you agree that:
• You will not misuse, copy, or distribute our content without permission
• You will provide accurate information when making purchases or bookings
• You will use our services for lawful and respectful purposes
• You will not attempt to disrupt or compromise the website’s functionality
We reserve the right to update or modify our services at any time.
Digital Products
Digital items (PDFs, guides, templates, journals, videos, etc.) are delivered electronically.
• All digital purchases are non‑refundable unless required by Australian Consumer Law
• Downloads are for personal use only and may not be shared, resold, or reproduced
• Access links must not be forwarded or posted publicly
If you experience issues accessing your digital items, please contact us for support.
Services, Sessions & Memberships
The Sycamore Library offers academic mentoring, coaching, and structured support services.
By booking a service, you agree to:
• Attend scheduled sessions on time
• Provide at least 24 hours’ notice for cancellations or rescheduling
• Understand that missed sessions may be forfeited
We reserve the right to decline or discontinue services where necessary to maintain a safe, ethical, and professional environment.
Physical Items
Occasionally, we may offer physical materials such as printed journals or workbooks.
• Shipping times and fees will be provided at checkout
• Damaged or incorrect items must be reported within 7 days of delivery
• Returns or exchanges are handled in accordance with Australian Consumer Law
Third‑Party Content & Links
The Sycamore Library may include:
• External academic journals
• Embedded videos
• Downloadable PDFs
• Forms or tools from third‑party providers
• Links to external websites
We do not control or guarantee the accessibility, accuracy, or availability of third‑party content. Your use of third‑party materials is subject to their respective terms and policies.
Intellectual Property
All content created by The Sycamore Library—including text, branding, graphics, digital products, frameworks, and learning materials—is protected by copyright.
You may not:
• Copy, reproduce, or distribute our content
• Use our materials for commercial purposes
• Claim our work as your own
Permission may be granted for certain uses upon written request
Payments & Billing
All prices are listed in Australian dollars (AUD) unless stated otherwise.
By making a purchase, you agree that:
• You are authorised to use the payment method provided
• Fees for services or memberships may be processed automatically where applicable
• You are responsible for any applicable taxes or charges
Refunds & Cancellations
Refunds are offered in accordance with Australian Consumer Law.
Generally:
• Digital products are non‑refundable
• Services cancelled with less than 24 hours’ notice may be forfeited
• Memberships or subscriptions may be cancelled at any time, but partial refunds are not typically provided
Limitation of Liability
The Sycamore Library provides educational support and resources but does not guarantee specific academic outcomes. We are not responsible for:
• Decisions made based on our content
• Technical issues beyond our control
• Third‑party content or platforms
To the fullest extent permitted by law, our liability is limited to the amount paid for the relevant product or service.
Privacy
We respect your privacy and handle your information in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as described there.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the site indicates acceptance of any changes.
Contact Us
If you have questions about these Terms & Conditions, please contact:
Email: support@thesycamorelibrary.org
Response Time: Within 2–3 business days